Returns, Refunds and Cancellations for Muslimplicity
At Muslimplicity, each of our products is crafted with care and is made to order, reflecting our commitment to quality and individuality. We understand the importance of customer satisfaction and aim to ensure that each purchase brings you joy. However, please note the specifics of our return policy below:
Made-to-Order Products
- Our Return Policy
We strive for excellence in every piece we create. Given the made-to-order nature of our products, we can only offer refunds or replacements if there is a manufacturing fault. We appreciate your understanding that as bespoke items, they are created just for you and thus cannot be returned if non-faulty.
- Procedure for Faulty Items
If you believe your product has a manufacturing fault, please contact us within 14 days of receipt. Reach out to our customer service team with your name and order number. We often find that a digital image of the fault, alongside a clear description of the issue, sent via email can expedite the resolution process.
- Inspection and Resolution
If the fault isn’t immediately clear via email, we may request the item to be returned to us for a thorough inspection. Our team will then assess the product and determine the appropriate course of action. Please wait for our instruction before returning any products.
- Return Shipping
In the event of a faulty product, please return the item using a trackable shipping service. We recommend Royal Mail 'Signed For' Recorded delivery for your peace of mind and ours. Initially, you may cover the postage costs, but if the fault is confirmed, we will refund these costs.
- Product Condition
It is imperative that the item is returned in its original condition. Should the product show signs of use or if the fault is minor, we may suggest an alternative remedy or repair, depending on the nature of the fault.
We value your patronage and will do our utmost to ensure your satisfaction with every Muslimplicity purchase. For further details, please refer to the terms agreed upon at the time of purchase, available on our website at all times.
Made-to-Order Products
- Our Return Policy
We strive for excellence in every piece we create. Given the made-to-order nature of our products, we can only offer refunds or replacements if there is a manufacturing fault. We appreciate your understanding that as bespoke items, they are created just for you and thus cannot be returned if non-faulty.
- Procedure for Faulty Items
If you believe your product has a manufacturing fault, please contact us within 14 days of receipt. Reach out to our customer service team with your name and order number. We often find that a digital image of the fault, alongside a clear description of the issue, sent via email can expedite the resolution process.
- Inspection and Resolution
If the fault isn’t immediately clear via email, we may request the item to be returned to us for a thorough inspection. Our team will then assess the product and determine the appropriate course of action. Please wait for our instruction before returning any products.
- Return Shipping
In the event of a faulty product, please return the item using a trackable shipping service. We recommend Royal Mail 'Signed For' Recorded delivery for your peace of mind and ours. Initially, you may cover the postage costs, but if the fault is confirmed, we will refund these costs.
- Product Condition
It is imperative that the item is returned in its original condition. Should the product show signs of use or if the fault is minor, we may suggest an alternative remedy or repair, depending on the nature of the fault.
We value your patronage and will do our utmost to ensure your satisfaction with every Muslimplicity purchase. For further details, please refer to the terms agreed upon at the time of purchase, available on our website at all times.